8 Must-Have Features for a Business Website in 2025

Explore essential features for business websites in 2025, including AI chat systems, data protection, and mobile performance.
8 Must-Have Features for a Business Website in 2025

Websites are your business’s most important tool in 2025. Here’s what you need to know to make yours effective, compliant, and user-friendly:

  • AI Chat Systems: Automate customer support with 24/7 availability, multilingual support, and GDPR compliance.
  • Fast Mobile Performance: Keep load times under 3 seconds to reduce bounce rates and boost conversions.
  • Data Protection Systems: Ensure GDPR compliance with encryption, consent management, and regular audits.
  • Content Targeting Tools: Personalise user experiences while respecting data privacy laws.
  • Payment Features: Offer secure, flexible payment options like Apple Pay, PayPal, and BNPL.
  • Rich Media Tools: Optimise images, videos, and interactive elements for faster load times.
  • Search Rankings Tools: Built-in SEO features like XML sitemaps and structured data improve visibility.
  • Performance Tracking: Monitor traffic, conversions, and technical health with analytics tools.

Quick Comparison Table

Feature Key Benefit Compliance/Standards
AI Chat Systems Faster customer service GDPR-compliant
Fast Mobile Performance Higher conversions, lower bounce rates Core Web Vitals
Data Protection Systems Builds trust, prevents breaches UK GDPR
Content Targeting Tools Personalised experiences Explicit user consent
Payment Features Secure, flexible transactions Consumer Rights Act 2015
Rich Media Tools Faster load times Modern formats (WebP, AVIF)
Search Rankings Tools Better search visibility Google Search Console metrics
Performance Tracking Actionable insights GA4 integration

Your website must do more than look good - it needs to perform, protect data, and drive growth. Let’s explore each feature in detail.

25 MUST HAVES for your website in 2025

1. Smart Chat Systems

AI-powered chat systems have become a must-have for business websites in 2025, with 84% of companies identifying them as crucial for future customer communications. These systems not only improve customer service but also adhere to UK data protection standards.

By automating routine enquiries, AI chat systems can cut customer service costs by up to 30%. For example, Hello Sugar automated 66% of its customer enquiries with AI agents, saving £11,200 per month and enabling them to double their locations without adding staff.

Here are some key features every smart chat system should include:

Feature Business Impact
24/7 Availability Handles 59% of enquiries within 5 seconds
Multilingual Support Removes language barriers
Data Protection Tools Ensures GDPR compliance and privacy
Integration Capabilities Links to CRM and e-commerce platforms
Quality Assurance Tools Ensures accurate and consistent responses

These features not only improve customer engagement but also align with the UK's strict data protection rules.

"We have currently 81 salons and we are going to 160 this year, without increasing our front desk staff. And because of automation, we are able to do that while providing a better CX and getting better reviews."
– Austin Towns, Director of Technology, Hello Sugar

To stay compliant with evolving UK regulations, smart chat systems should include:

  • Data Encryption: Secure data using AES-256 standards.
  • Consent Management: Clearly document user permissions and data usage.
  • Privacy Updates: Regularly update policies to meet legal requirements.

Success stories highlight the benefits of AI chat systems, with businesses automating 10-94% of common enquiries. For instance, Lush saved 360 hours per month by automating responses.

Customer feedback supports this trend: 80% of consumers report positive experiences with chatbots, and 62% prefer bots over waiting for a human agent. These numbers show the growing demand for fast, automated support.

It’s important to weigh the monthly cost of these systems against your business needs to ensure reliable customer service while maintaining quick mobile performance.

2. Fast Mobile Performance

Mobile performance is a crucial factor for business websites. In the UK, 67% of consumers report abandoning online purchases due to slow loading times. A delay of just two seconds can push abandonment rates as high as 87%.

Here’s how mobile delays can directly impact your business:

Performance Metric Business Impact
1s to 3s Load Time 32% increase in bounce rate
1s Load Delay 7% drop in conversions
3s+ Load Time 53% of visits abandoned
Mobile Load Time Goal Keep it under 3 seconds

Core Optimisations for Better Mobile Performance

To improve mobile performance, focus on a few technical tweaks:

  • Image Optimisation: Use formats like WebP and AVIF to shrink file sizes without losing quality.
  • Content Delivery: A Content Delivery Network (CDN) ensures content is served from servers closer to your UK audience.

Expert Insights on Mobile Speed

Even small improvements in performance can make a difference. Google’s John Mueller highlights this:

"You'll start to see positive effects once you get out of the 'poor' area in core web vitals." - John Mueller, Google

Techniques to Enhance Speed

The following strategies can help reduce load times and improve usability:

Technique Implementation Impact
Lazy Loading Add loading="lazy" attribute Cuts down initial page load
Font Display Use font-display: swap Prevents text from being blocked
Code Minification Compress HTML, CSS, JS Reduces file sizes by 10-20%
Touch Interface Ensure buttons are at least 48x48px Minimises tap errors

Key Metrics to Watch

Keep an eye on these performance indicators to ensure your site delivers a smooth experience:

  • Largest Contentful Paint (LCP): Should be under 2.5 seconds
  • First Input Delay (FID): Aim for less than 100 milliseconds
  • Cumulative Layout Shift (CLS): Keep it below 0.1

Tracking these metrics will help you maintain strong engagement and higher conversion rates, especially in the UK, where mobile access dominates digital activity.

3. Data Protection Systems

In the UK, data protection is a critical aspect of managing business websites. The Information Commissioner's Office (ICO) enforces strict rules, making it crucial to have effective systems in place. These systems not only ensure compliance with regulations but also help maintain customer trust - key for business success.

Core Data Protection Requirements

The UK General Data Protection Regulation (UK GDPR) outlines clear rules for handling personal data. Here are the core requirements:

Protection Layer Implementation Requirements Business Impact
Data Processing Handle data lawfully and transparently Builds customer trust
Data Storage Retain data only as needed, keep records accurate Reduces unnecessary storage
Security Measures Prevent unauthorised access Protects against data breaches
User Rights Allow access, correction, and deletion of data Meets legal obligations

Key Security Measures

Strong security measures are the backbone of data protection. Here's what to prioritise:

  • Encryption Protocols
    Use HTTPS for all data transmissions. This includes implementing SSL/TLS certificates, end-to-end encryption for sensitive data, and regularly updating certificates.
  • Access Control Systems
    Implement two-factor authentication (2FA) and role-based access controls to limit data access to authorised personnel only.

Privacy Policy Integration

"Compliance isn't just a legal requirement - it's a cornerstone of customer trust and brand reputation."

A clear privacy policy is essential for transparency. Key elements include:

Policy Component Required Details
Data Collection Explain why and how data is processed
User Rights Outline how users can access and manage their data
Cookie Usage Detail the types of cookies and their purposes
Contact Details Provide contact information for the Data Protection Officer

Automated Compliance Tools

Automated tools can simplify compliance and ensure adherence to UK standards. Examples include:

  • Cookie Consent Management: Automatically record and respect user preferences.
  • Data Access Requests: Efficiently process requests within the 30-day requirement.
  • Breach Detection: Monitor for unusual activity and alert when necessary.

Regular Privacy Auditing

Regular audits are essential to ensure your data protection practices stay effective and compliant. Focus on these areas:

Audit Component Key Focus Areas
Policy Review Check if current practices align with policies
Data Flow Mapping Analyse how data is collected, stored, and shared
Third-party Assessment Ensure vendors and partners meet compliance
Staff Training Keep employees updated on security protocols

Strong data protection isn't just about compliance - it's a foundation for building trust and safeguarding your business. This approach ensures your website performs reliably while meeting legal and ethical standards.

4. Content Targeting Tools

Content targeting allows businesses to provide personalised experiences while adhering to strict compliance standards. These tools need to balance effective customisation with regulatory requirements to ensure user trust and engagement.

Core Targeting Components

Component Purpose Privacy Consideration
Audience Segmentation Group visitors based on behaviour Requires explicit user consent
Personalised Content Tailor content for each segment Be transparent about how data is used
Behavioural Analytics Analyse user interactions Collect only data that is necessary
Consent Management Manage user permissions effectively Ensure users can opt out easily

Implementing Compliant Targeting

When deploying targeting strategies, it's essential to collect only the data that is absolutely necessary. Use clear, transparent consent mechanisms to inform users about:

  • How their data is being collected and processed
  • The specific purposes for which their data will be used
  • Their rights to access, amend, or delete their data

By adhering to these principles, you can ensure a compliant and user-friendly targeting system.

Performance Impact

Case studies show that effective targeting can drive major improvements in business metrics:

Metric Improvement
Sales Increase 62% growth within 30 days
Conversion Rate 88% higher conversion rates
Revenue Growth Up to £500,000 in additional revenue

These results highlight how precise targeting not only engages users but also delivers measurable business benefits.

Security Integration

To ensure data security alongside targeted content delivery, follow these steps:

  • Encrypt all collected data to protect it from breaches
  • Limit access to authorised personnel only
  • Maintain detailed audit trails for accountability
  • Regularly apply security patches to address vulnerabilities

Compliance Monitoring

Ongoing monitoring is crucial to maintain compliance and safeguard user data. Focus on these key areas:

Monitoring Area Key Actions
Data Usage Track how user information is utilised
User Rights Monitor and respond to access requests
Consent Records Keep detailed logs of permissions
System Updates Regularly review targeting parameters

5. Payment and Shop Features

E-commerce success hinges not only on strong data protection and personalised content but also on reliable payment systems. With 30% of UK consumers shopping online regularly, businesses need to meet expectations by offering seamless payment and shopping experiences. Here's a closer look at the payment methods, security measures, and trends shaping the industry.

Key Payment Methods

To remain competitive, UK businesses must provide a variety of payment options. Here are the most commonly used methods:

Payment Method UK Adoption Rate Key Benefit
Visa/Mastercard 97% Widely accepted
PayPal 82% Secure and trusted
American Express 62% Appeals to premium users
Apple Pay 20% Convenient for mobile users

Security and Compliance

Payment security is critical for building customer trust. Focus on these key measures:

  1. Strong Authentication
    Use 3D Secure protocols for card payments to reduce fraud and comply with UK banking regulations.
  2. Data Protection
    Adhere to GDPR rules, which impose significant penalties for breaches - up to €20 million or 4% of annual global turnover. Encrypt all transaction data and employ rigorous security protocols.
  3. Consumer Rights
    Ensure compliance with the Consumer Rights Act 2015 by clearly presenting transaction terms.

These practices not only protect businesses but also reassure customers.

Payment Considerations for B2B Transactions

For business-to-business payments, bank transfers dominate. In the UK, 96% of B2B businesses accept bank transfers, and 80% of B2B payments are processed this way. The UK's Faster Payments Service (FPS) supports quick and efficient transactions.

Features for International Markets

If your business caters to international customers, consider these features:

Feature Purpose Impact
Dynamic Currency Conversion Enables payments in local currencies Boosts conversion rates
Multi-currency Support Shows prices in preferred currencies Enhances user experience
Localised Payment Options Offers region-specific payment methods Expands market reach

"Businesses need more than just a 'cash or card' option to thrive. With consumers expecting flexibility and convenience, the ability to accept all major payment methods isn't just a perk - it's essential for growth." - Planet

Payment innovations are reshaping consumer behaviour. Key trends include:

  • Buy Now, Pay Later (BNPL): Increasingly popular for flexible payment options.
  • Digital Wallets: Gaining ground and competing with traditional card payments.
  • Cryptocurrency: Becoming more accessible for mainstream use.

Measuring Payment Performance

Businesses that adopt advanced payment solutions often see measurable benefits:

Metric Impact
Payment Speed Payments processed twice as fast
Card Transaction Share Accounts for 78% of retail transactions

Offering diverse, secure, and flexible payment options isn't just about convenience - it's a key driver for customer satisfaction and sales growth. Keep these insights in mind as you refine your e-commerce strategy.

6. Rich Media Content Tools

To keep up with the demands of modern websites, rich media content requires advanced tools and techniques to maintain fast load times. Visual elements now account for about three-quarters of the total page weight on top-performing sites. This makes efficient asset management more important than ever.

Content Management Essentials

Websites today need reliable systems to handle a variety of media types. Here are some key components and their roles:

Component Purpose Impact on Performance
Image Optimisation Reduces file sizes without losing quality Enhances LCP scores
Video Management Compresses and streams video effectively Lowers bandwidth usage
Interactive Elements Delivers dynamic content smoothly Boosts user engagement
AI-powered Tools Automates creation and editing processes Improves efficiency

These tools help websites balance engaging visuals with fast performance, a crucial aspect we'll explore further in upcoming sections.

Performance Optimisation

With page sizes increasing by 85%, optimising rich media is a priority. Studies show 40% of users leave a site if it takes more than three seconds to load.

Some effective optimisation strategies include:

  • Modern Formats and Compression: Use formats like AVIF, JPEG XL, and WebP, paired with automated compression tools, to keep file sizes small without sacrificing quality.
  • Content Delivery Networks (CDNs): CDNs improve site reliability and speed for users across the globe by reducing load times.

AI-Enhanced Creation Tools

AI tools are transforming the way rich media content is created, offering faster and more efficient solutions for design and editing tasks.

Tool Advantage Use Case
Visual Design Pre-designed, brand-friendly templates Marketing materials
Video Creation Automated editing features Product demos
Image Generation AI-based image creation Social media campaigns
Interactive Content Engaging, dynamic experiences Customer interaction

These tools simplify workflows, allowing creators to focus on delivering high-quality content.

Media Performance Metrics

Tracking performance metrics is essential to understanding the impact of rich media on user experience. For example, e-commerce sites that meet all three Core Web Vitals metrics report a 24% drop in page abandonment rates.

Metric Statistic
Bounce rate increase when load time goes from 1 to 3 seconds 32%
Websites with an LCP score above 2.5 seconds 47%

These figures underline the importance of optimising media for performance.

Advanced Management Solutions

Platforms like Cloudinary provide tools to simplify the management of rich media assets. Features include:

  • AI-based transformations for images and videos
  • Automated optimisation for all device types
  • Scalable storage options
  • Easy integration with existing workflows

Such solutions ensure that media content supports a seamless and efficient user experience.

Implementation Best Practices

When using rich media tools, focus on these best practices:

  • Compression Techniques: Balance file size and quality with optimised compression.
  • Loading Optimisation: Use lazy loading to prioritise content visible on the screen first.
  • Cache Management: Store frequently accessed media files in browser caches for quicker access.

7. Built-in Search Rankings Tools

Built-in tools for search rankings help maintain visibility and simplify optimisation tasks.

Core SEO Features

Websites benefit greatly from having SEO tools directly integrated into their content management systems. Some essential features include:

Feature Purpose Impact
XML Sitemaps Automatically map site structure Better search indexing
Meta Data Tools Edit titles and descriptions Increased click-through rates
Canonical Tags Manage duplicate content Improved crawl efficiency
Structured Data Enable rich snippets Boosted SERP visibility

These tools lay the groundwork for better search visibility. From here, tracking performance becomes key to refining your strategy.

Performance Monitoring

Keeping an eye on performance metrics is essential for improving rankings. Businesses should focus on:

  • Search Console Integration: Google Search Console offers invaluable insights into organic search performance. Key metrics to monitor include:
    • Index coverage errors
    • Core Web Vitals
    • Mobile usability issues
    • Search click-through rates
  • Keyword Performance: Track keyword rankings and organic traffic to assess the effectiveness of your SEO efforts.

Technical Optimisation

Technical optimisation ensures your site runs efficiently and remains search-engine friendly. Built-in tools should handle tasks like:

  • Reducing external scripts and large files for faster load times
  • Ensuring compatibility with mobile-first indexing
  • Adding schema markup to improve search visibility
  • Generating clean, SEO-friendly URLs

These automated processes make it easier to maintain a technically sound website.

Conversion Tracking

"Conversion tracking is the most straightforward way to tie your marketing efforts to your revenue. In terms of SEO KPIs, this is the one everyone agrees with on its utmost importance."

Built-in tools should also include conversion tracking to link SEO activities directly to business outcomes. Key metrics include:

Metric Purpose Business Value
Organic Traffic Measure search visitors Evaluate reach
Conversion Rate Track goal completions Calculate ROI
Traffic Value Estimate organic traffic worth Assess SEO's financial impact
Health Score Analyse technical SEO Identify and fix issues

Implementation Best Practices

To maximise the effectiveness of built-in SEO tools, consider:

  • Regularly reviewing Core Web Vitals metrics
  • Keeping meta descriptions concise and optimised
  • Using structured data for better SERP visibility
  • Tracking conversions from organic traffic
  • Monitoring referring domains for backlink quality

These tools should work together seamlessly, delivering all-in-one SEO functionality without relying on additional plugins or external services.

8. Performance Tracking Tools

Keeping tabs on website performance is a must for staying competitive. These tools offer insights into visitor activity and key business metrics.

Key Metrics Dashboard

An effective tracking system should focus on these core metrics:

Metric Category Key Measurements Business Impact
Traffic Analysis Unique and repeat visits Understand growth trends
Source Tracking Organic, referral, direct, social Evaluate channel effectiveness
User Behaviour Bounce rate, time on page Measure content engagement
Conversion Data Goals, sales, subscriptions Track revenue-driving actions
Technical Health Load times, mobile performance Highlight areas for improvement

These metrics form the foundation for deeper insights offered by advanced analytics tools.

Advanced Analytics Integration

Google Analytics 4 (GA4) provides a more detailed view of user behaviour, complementing existing tools. Some of its standout features include:

  • Event-based tracking for mapping user journeys
  • Predictive metrics to anticipate audience trends
  • Cross-device tracking for a unified view of user activity
  • Custom conversion tracking tailored to specific objectives

Core Areas to Monitor

Focusing on key performance areas ensures a more effective strategy:

  1. Traffic and Conversion Analysis
    • Measure conversion rates across channels to pinpoint the most effective ones.
    • Keep an eye on organic search performance - Google processes around 40,000 searches every second.
    • Track key actions like e-commerce transactions, subscriptions, and form completions.
  2. Customer Value Assessment Understanding customer lifetime value helps refine marketing spend, acquisition costs, and return on investment.

Best Practices for Implementation

To get the most accurate and useful insights:

  • Break down data by device type and location.
  • Use A/B testing to improve page performance.
  • Ensure tracking works smoothly across all devices.
  • Regularly monitor Core Web Vitals for technical health.

Data Visualisation

Turning raw data into actionable insights is easier with the right tools. Here’s how different visualisation methods can help:

Visualisation Type Purpose Key Benefits
Trend Charts Track metrics over time Spot growth or decline patterns
Heat Maps Analyse user interactions Improve user experience
Funnel Reports Monitor conversion paths Identify where users drop off
Source Reports Compare traffic channels Evaluate marketing ROI

Clear visuals make it easier to act quickly and improve website engagement and revenue.

Feature Comparison

Explore how Abstract27's UK-focused solutions provide a superior edge over standard website implementations, offering tailored features that meet the needs of modern businesses.

Core Features and Pricing

Feature Category Standard Implementation Abstract27's Enhanced Features Business Impact
Hosting & Security Basic SSL, manual updates Managed hosting, daily backups, 99.9% uptime guarantee, £15/month Lower maintenance effort
Payment Systems Basic payment gateway Integrated Stripe payments with UK-compliant processing Simplified revenue processes
Email Integration Limited newsletter tools Built-in email system (£1 per 1,000 emails) Improved audience engagement
Technical Support Self-managed 24/7 technical support with training included Reduced downtime risks
Content Monetisation Basic tools Comprehensive subscription and newsletter system Higher revenue opportunities

This table highlights how Abstract27's approach transforms standard features into powerful tools for UK businesses.

UK-Specific Enhancements

Abstract27 offers several features specifically designed to meet the needs of UK-based businesses:

  1. Compliance and Security
    The platform fully complies with UK data protection laws, incorporating daily backups and SSL certification for enhanced security.
  2. Localised Payment Processing
    Transactions are handled seamlessly in GBP, supporting credit/debit cards and bank transfers with ease.

These enhancements ensure that UK businesses remain secure, compliant, and efficient.

Cost-Effectiveness Analysis

Abstract27's pricing is structured to deliver value and flexibility:

Service Level Monthly Cost Included Features
Starter £15 Basic hosting, SSL, and backups
Standard £25 Full feature set with 24/7 technical support
Custom From £500 Bespoke website development tailored to needs

This tiered pricing model ensures businesses can choose a plan that fits their requirements and budget.

Performance Optimisation

Abstract27's managed hosting eliminates the need for expensive plugins, constant updates, and time-consuming bug fixes. This not only streamlines operations but also enhances SEO performance, allowing businesses to focus on growth while maintaining a high-performing website.

Implementation Benefits

Abstract27's solutions bring several advantages for UK businesses:

  • Simplified Management: Automated updates and maintenance reduce the workload.
  • Local Support: UK-based assistance ensures quick and reliable help.
  • Scalable Options: Flexible pricing accommodates business growth.
  • Improved SEO: Built-in tools enhance search engine visibility.

These features combine to create efficient, cost-effective websites that support business success.

Summary

Using Abstract27's Ghost CMS platform to implement these eight key website features is a smart move for UK businesses in 2025. With over 5.3 billion internet users worldwide, having a well-equipped website is no longer optional - it's a necessity.

Performance Impact

The benefits of these features are clear when you look at the numbers:

Feature Impact Measurable Result
Page Load Speed 7% boost in conversions for every second saved
Form Optimisation Up to 50% higher conversions with simplified forms
Mobile Performance Prioritising mobile design improves user experience

These metrics show how these features can directly boost business outcomes, with tangible results seen in real-world applications.

Success Stories

A great example is TaxTrends.co.uk, which switched to Ghost CMS with Abstract27 in 2024. The migration included moving all content, setting up URL redirects, and tailored training sessions. The result? Better SEO performance and higher user engagement.

Stories like this highlight how these features can deliver practical advantages for businesses.

Key Takeaways

Abstract27's platform offers several benefits for businesses:

  • Better Security: Full compliance with UK data protection laws and daily backups.
  • Improved Performance: Automated updates and maintenance minimise downtime.
  • Revenue Tools: Built-in systems for subscriptions and newsletters.
  • Reliable Support: 24/7 customer assistance and thorough training.

"Ghost CMS stands out as an elegant, intuitive, and efficient choice for those seeking a solution focused on simplicity and performance." - Jérémie Raude-Leroy, Director of Abstract27.com

Future-Ready Solutions

Looking ahead, these features align with emerging trends like AI-driven personalisation and voice search optimisation. With Abstract27's Ghost CMS, these tools are seamlessly integrated, ensuring websites are secure, efficient, and deliver excellent user experiences - all while meeting UK regulations.

Abstract27's managed hosting services start at just £15 per month, offering a cost-effective way to stay competitive in the digital world.

FAQs

How can AI chatbots enhance customer service on my business website while ensuring compliance with data protection laws?

AI chatbots can revolutionise customer service on your business website by providing instant, 24/7 assistance, answering common queries, and guiding users through processes. This not only improves user satisfaction but also reduces the workload for your support team. However, as chatbots process user data, ensuring compliance with data protection laws like GDPR is essential.

To stay compliant, make sure to:

  • Obtain user consent: Clearly inform visitors about data collection and usage, and get their consent before processing any information.
  • Secure data: Use encryption and secure protocols (e.g., HTTPS) to safeguard sensitive information during interactions.
  • Limit access: Implement strict access controls to minimise the risk of unauthorised data breaches.

By integrating these practices, you can leverage AI chatbots effectively while maintaining trust and legal compliance.

How can I improve mobile performance and reduce load times to enhance the user experience?

To improve mobile performance and reduce load times, focus on prioritising critical content so it loads first, and ensure images and animations are optimised for faster rendering. Use lightweight file formats and compress media wherever possible.

Additionally, implement mobile-first design principles, such as ensuring buttons and interactive elements are easy to tap and navigate on smaller screens. Reducing the number of HTTP requests and leveraging browser caching can also significantly improve load times, creating a smoother experience for mobile users.

By focusing on these strategies, you can ensure your website performs efficiently for mobile visitors, meeting modern user expectations.

How can content targeting tools personalise user experiences while staying compliant with data privacy laws?

Content targeting tools must strike a balance between personalisation and respecting data privacy laws like GDPR. To achieve this, businesses should prioritise company-level tracking rather than collecting personal data. This approach ensures compliance while still delivering tailored experiences.

Ethical implementation is key - use clear cookie notices, transparent privacy policies, and provide users with simple opt-out options. Always seek explicit consent for activities like ad personalisation or data storage. By focusing on privacy-first marketing, businesses can build trust, foster loyalty, and create meaningful engagement without compromising users' data security.

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Written by
Jérémie Raude-Leroy
Director of Abstract27.com, we build and/or host your website / blog with Ghost CMS. Reliable, hassle-free and SEO optimised, perfect for bloggers, entrepreneurs, freelancers and SMEs.
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