Question 1

What's included in the hosting?

Accepted Answer

Managed Ghost CMS hosting end to end: newsletter sending, staff users, paid memberships, daily encrypted backups, a free SSL certificate, a global CDN and a 99.9% uptime guarantee. There are no plugins to install or update — we maintain the whole stack for you.

Question 2

Are there any hidden fees?

Accepted Answer

No. Your plan price is all-inclusive. The only variable is email: if you send more newsletters than your plan's monthly allowance, extra emails are billed at £1 per 1,000.

Question 3

Is a domain included?

Accepted Answer

Every site gets a free address at your-name.abstract27.com. From the Pro plan up, one custom domain registration per year is included — we register and renew it for you — or you can point a domain you already own to your site.

Question 4

How quickly does my site go live?

Accepted Answer

About 60 seconds. We provision your Ghost site and its secure HTTPS address automatically, then Ghost's own setup wizard helps you pick a theme and publish your first post.

Question 5

How are my backups handled?

Accepted Answer

We take daily encrypted backups of every site to separate object storage in Amsterdam, so your content and member list are safe even in the worst case. You can also export everything yourself at any time.

Question 6

What does the 99.9% uptime guarantee mean?

Accepted Answer

Your site stays available to your readers virtually the entire month, with only minimal downtime. We back this with continuous monitoring and you can check our live status any time at uptime.abstract27.com.

Question 7

How do I pay and manage my subscription?

Accepted Answer

You pay by card through a secure checkout after your free trial. Everything — invoices, payment method, plan changes and cancellation — is managed from your dashboard, whenever you like.

Question 8

Can I cancel anytime?

Accepted Answer

Yes. Cancel in one click from your dashboard — no phone calls, no retention scripts. Export your full site first; we never hold your content hostage.

Question 9

Can you move my existing site over?

Accepted Answer

Yes. During onboarding we migrate your content by hand from Substack, WordPress, Medium or another Ghost site on request, preserving your posts and, where possible, your URLs.

Question 10

Where is my site hosted?

Accepted Answer

On dedicated servers in the EU (Hetzner, Germany), with backups in Amsterdam. Keeping your readers' data in the EU makes GDPR compliance much simpler.

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