This document represents the Terms and Conditions of Abstract27 Ltd ("the Service Provider") for web hosting services. By using our services, you acknowledge this agreement between Abstract27 Ltd and you ("the Customer").
Abstract27 Ltd is incorporated in England with its registered office at:
5 Albert Barnes House
SE1 6PH London
References in this Agreement to "you" or "your" mean the Customer entering into this Agreement and any person who accesses or uses the Services by or through the account of the Customer.
This Agreement shall be governed by the laws of England and Wales.
1. SERVICES
1.1 The Service Provider shall provide hosting services ("the Services") comprising web hosting, server space, technical support, and other infrastructure services necessary for the Customer to host one or more websites or instances of the Ghost CMS software on the Service Provider's servers.
1.2 The Service Provider shall use commercially reasonable efforts to ensure the Services have an uptime of at least 99.9% per calendar month.
1.3 The Service Provider shall respond to support requests submitted by the Customer within one business day.
1.4 The Service Provider shall maintain adequate backup and disaster recovery capabilities to protect Customer content from data loss.
1.5 The Customer shall provide accurate and truthful information during registration for the Services and update such information as needed to ensure its accuracy.
1.6 The Service Provider grants the Customer a limited, revocable, non-exclusive license to access and use the Services for the agreed upon purposes during the subscription period.
2. PROHIBITED CONTENT AND ACTIVITIES
2.1 The Customer shall use the Services only for lawful purposes that comply with this Agreement and all applicable laws, regulations, and generally accepted practices in the relevant jurisdictions.
2.2 The Customer expressly agrees not to use the Services to create, publish, transmit, distribute, or store content, data, or material that:
a) Is unlawful or promotes illegal activities, including but not limited to any content that violates laws in England and Wales, the European Union, or in the jurisdiction where the Customer or its users are located;
b) Is defamatory, fraudulent, false, or misleading;
c) Is threatening, abusive, harassing, harmful to minors in any way, violates child protection laws, or constitutes child pornography;
d) Is obscene or contains illegal pornographic material;
e) Violates the privacy or publicity rights of any third party;
f) Contains hate speech, is discriminatory, or promotes discrimination based on race, ethnicity, nationality, religion, gender, sexual orientation, disability, or age;
g) Promotes terrorism, terrorist activities, or provides instructions on the manufacture or use of weapons, explosives, or other destructive devices;
h) Facilitates the illegal sale of weapons, controlled substances, prescription drugs, or promotes gambling activities without necessary authorizations;
i) Infringes on any third party's intellectual property rights, including but not limited to copyright, trademark, patent, or trade secrets;
j) Promotes or facilitates money laundering, fraud, or any other illegal financial activity.
2.3 The Service Provider reserves the absolute and discretionary right to determine what constitutes a violation of this policy.
2.4 The Customer shall not:
a) Attempt to gain unauthorized access to the Services or related systems or networks;
b) Use the Services in a manner that interferes with or disrupts their integrity or performance;
c) Attempt to modify, reverse-engineer, or decompile any part of the Services;
d) Use automated scripts to collect information from or interact with the Services without prior written permission.
3. MONITORING AND ENFORCEMENT
3.1 The Service Provider has no obligation to monitor websites or content hosted on its servers. However, the Service Provider reserves the right to monitor any content placed on its systems and to remove any content that violates these terms or is otherwise objectionable at its sole discretion.
3.2 The Service Provider reserves the right to suspend or terminate immediately, without notice, any service that is used in violation of these terms, including but not limited to any reason described in Section 2.
3.3 The Service Provider has the right to disclose any information related to the Customer's activity, including website content, to law enforcement authorities or in response to legal process.
3.4 The Customer acknowledges that the Service Provider may be required by applicable law to remove or block access to certain content or to preserve Customer Content and may do so without prior notice.
4. INDEMNIFICATION AND LIABILITY
4.1 The Customer agrees to defend, indemnify, and hold harmless the Service Provider, its directors, employees, shareholders, agents, representatives, partners, and licensors against any claim, action, demand, damage, loss, cost, or expense, including reasonable legal fees, arising from or related to:
a) Content or material provided by the Customer or its users;
b) The Customer's use of the Services or use by its users;
c) The Customer's violation of these terms or any applicable law or regulation;
d) The Customer's infringement of any third-party rights, including but not limited to intellectual property rights, privacy rights, or publicity rights.
4.2 In no event shall the Service Provider be liable to the Customer or any third party for any indirect, consequential, incidental, special, or punitive damages, including but not limited to loss of profits, revenue, use, data, or other economic advantage, arising from the use or inability to use the Services, even if the Service Provider has been advised of the possibility of such damages.
4.3 The Service Provider's total liability to the Customer for all claims related to the Services shall not exceed the amount paid by the Customer to the Service Provider during the twelve (12) months preceding the cause of action.
4.4 All services are provided on an "as is" and "as available" basis. The Service Provider expressly disclaims all warranties of any kind, whether express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
5. REPORTING ILLEGAL CONTENT
5.1 If you believe a site hosted by the Service Provider contains illegal material or violates these terms, please contact us immediately at: hello@abstract27.com
5.2 Your notification should include:
- A description of the allegedly illegal content and its exact location (URL);
- Your name, address, telephone number, and email address;
- A statement that you have reasonable grounds to believe that the use of the content is not authorized by law;
- A statement that the information in your notification is accurate and, under penalty of perjury, that you are authorized to act on behalf of the owner of an exclusively right that is allegedly infringed (if applicable).
6. BUSINESS TRANSFER AND ASSIGNMENT
6.1 The Service Provider reserves the right to assign or transfer, in whole or in part, its rights and obligations under these terms to any third party, including in connection with a merger, acquisition, corporate reorganization, sale of assets, or by operation of law, without prior notice to the Customer.
6.2 The Service Provider may assign, sell, or transfer Customer information and data, including contact details, billing information, and service history, to any successor or acquirer of its business or assets, subject to applicable data protection laws.
6.3 The Customer may not assign or transfer its rights or obligations under these terms without the prior written consent of the Service Provider.
7. TERM AND TERMINATION
7.1 The initial term of this Agreement shall commence on the date the Customer signs up to use the Service Provider's services and shall continue for the selected subscription period.
7.2 Either party may terminate this Agreement if the other party materially breaches any term of this Agreement and fails to cure such breach within thirty (30) days after written notice of such breach.
7.3 The Service Provider may terminate this Agreement immediately and without notice if:
a) The Customer violates Section 2 of this Agreement;
b) The Customer fails to pay any fees when due;
c) The Customer becomes insolvent or makes an assignment for the benefit of creditors.
7.4 Upon termination of this Agreement:
a) The Service Provider will delete all Customer Content from the Services within 30 days;
b) All rights and licenses granted under this Agreement will terminate;
c) Any accrued rights, remedies, obligations, or liabilities that existed at or before the date of termination shall not be affected.
8. PAYMENT AND PRICING
8.1 The pricing of all hosting services shall be as specified on the Service Provider's website.
8.2 Subscription fees are payable in advance via credit card, bank transfer, or other payment methods accepted by the Service Provider.
8.3 All prices are exclusive of any applicable sales tax or VAT, which shall be added to the price and paid by the Customer.
8.4 The Service Provider reserves the right to change its pricing at any time, provided that any price changes will apply only to subscription periods commencing after such change.
9. REFUNDS AND CANCELLATION
9.1 All hosting fees are non-refundable except as expressly provided in these terms or required by law.
9.2 To cancel a service, the Customer must inform the Service Provider through the designated cancellation method provided in the customer portal or by contacting customer support.
10. CONFIDENTIALITY
10.1 "Confidential Information" means all information disclosed by a party ("Disclosing Party") to the other party ("Receiving Party"), whether orally or in writing, that is designated as confidential or that reasonably should be understood to be confidential given the nature of the information and the circumstances of disclosure. Customer Data shall be deemed Confidential Information of the Customer.
10.2 The Receiving Party shall use the same degree of care that it uses to protect the confidentiality of its own confidential information (but in no event less than reasonable care) and shall not disclose or use any Confidential Information of the Disclosing Party for any purpose outside the scope of this Agreement.
10.3 The obligations of confidentiality shall not apply to information that:
a) Was rightfully known to the Receiving Party prior to receipt from the Disclosing Party;
b) Becomes rightfully known to the Receiving Party from a third party not under a duty of confidentiality;
c) Is or becomes generally known to the public without breach of this Agreement;
d) Is independently developed by the Receiving Party without use of or reference to the Confidential Information.
10.4 The Receiving Party may disclose Confidential Information to the extent required by law pursuant to a lawful order of a court or regulatory body, provided the Receiving Party gives the Disclosing Party reasonable prior written notice to contest such order.
11. MODIFICATIONS TO TERMS
11.1 The Service Provider reserves the right to modify these terms at any time. Modifications will take effect upon their publication on the Service Provider's website.
11.2 It is the Customer's responsibility to regularly review these terms. Continued use of the Services after the publication of modifications constitutes the Customer's acceptance of such modifications.
12. FORCE MAJEURE
12.1 Neither party shall be liable for any failure or delay in performing its obligations under this Agreement to the extent such failure or delay is caused by circumstances beyond its reasonable control, including but not limited to acts of God, natural disasters, terrorist acts, war, civil unrest, labor disputes, or government actions.
13. NOTICES
13.1 All notices given by one party to the other must be in writing and sent by email. Notices to the Service Provider shall be sent to hello@abstract27.com. Notices to the Customer shall be sent to the email address registered in the Customer's account.
13.2 Notices shall be deemed received upon confirmation of delivery by email. If deemed receipt is not within business hours, notice shall be deemed received at the start of the next business day.
14. SEVERABILITY
14.1 If any provision of these terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision shall be modified by the court and interpreted so as to best accomplish the objectives of the original provision to the fullest extent permitted by law, and the remaining provisions shall remain in full force and effect.
These terms are effective as of May 17 th, 2025.
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